Feedback System
- Understanding of Voting System in UseResponse
- Moderate Topics & Comments
- Subscribe Users to New Feedback via RSS
- Setting up Multiple Forums & Communities
- Product Roadmap & Kanban Board
- How to Use Feedback Polls in UseResponse
- Reviews from Google Play Store in UseResponse
- Reviews from Apple App Store in UseResponse
- Advanced Voting System - Alerts, Limits & Close Voting
- Gamification in Feedback: Badges & Awards
- Email Digest
- Import Topics into UseResponse
Help Desk & Ticketing System
- Automation: How do Triggers Work?
- Configure Mailboxes for Notifications, Tickets & Replies
- Adding SPF Record for Proper Mail Delivery
- Understanding of Ticket Statuses
- How to Control Support Agents' Access to User Requests
- How to Setup Mailboxes Using GSuite
- Smart Assignments
- How to Use Alias in Mailboxes
- Add & Remove Delimiter in Email Notifications
- Connection of Office365 Mailbox with oAuth
- How to set up Other Email Provider as your Support Email?
- How to check Email Provider and DNS Provider?
Agent Tools
- Merging Tickets & Topics in UseResponse
- Canned Responses
- Track Activity in UseResponse Using Logs
- Agents Interface & Navigation
- Dashboard
- Quick Actions & Keyboard Shortcuts
- Notes for Internal Discussions & Reminders
- Working with Requests & Queues - Reporting
- Notification Center for Support Agents
- Import Users into UseResponse
- Using Advanced Search in Agents Interface
- Using Signatures in Replies
- Lock Replies for Other Agents
- Manage Tasks / Todos
- Schedule Send of Replies & Email
- Analytics Overview in UseResponse
- Lock Customer Requests
- Linking Tickets, Topics and Chats in UseResponse
- Export Data from UseResponse
- Macro as Additional Automation Tool for Tickets and Topics
- Automatic Translation of Replies in Tickets & Chats
Developer Manual
- Introduction to UseResponse RESTful API
- Debugging Errors in UseResponse or Other PHP Applications
- Developer Manual for Embeddable Widgets
Live Chat
- Setup Live Chat Support
- How to Setup Messengers in Live Chat
- Live Chat Automation
- How to Set Up Live Chat Workflow
- UseResponse Chatbots
- Connect Line Messenger to UseResponse
- Using Chat Queues
- Instagram Direct as Support Channel
- Set up Support Widget for WooCommerce / Wordpress
- Customising Chat Visuals with Custom Elements