New Features:
- New Agents Interface;
- Automation & Business Rules - triggers, scheduled events;
- Multi-Forums Support (Enterprise Package);
- Tickets Visibility (Enterprise Package);
- Integrations with Social Networks - Facebook and Twitter;
- SLA Management (Enterprise Package);
- Notification Center;
- User Reports + CRM Features;
- Import Users from file;
- System Time Zone and default date/time format;
- New interface for Knowledge Base and Announcements management.