- Merging Tickets & Topics in UseResponse
- Canned Responses
- Track Activity in UseResponse Using Logs
- Agents Interface & Navigation
- Dashboard
- Quick Actions & Keyboard Shortcuts
- Notes for Internal Discussions & Reminders
- Working with Requests & Queues - Reporting
- Notification Center for Support Agents
- Import Users into UseResponse
- Using Advanced Search in Agents Interface
- Using Signatures in Replies
- Lock Replies for Other Agents
- Manage Tasks / Todos
- Schedule Send of Replies & Email
- Analytics Overview in UseResponse
- Lock Customer Requests
- Linking Tickets, Topics and Chats in UseResponse
- Export Data in UseResponse
- Macro as Additional Automation Tool for Tickets and Topics
- Automatic Translation of Replies in Tickets & Chats