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  • Merging Tickets & Topics in UseResponse
  • Canned Responses
  • Track Activity in UseResponse Using Logs
  • Agents Interface & Navigation
  • Dashboard
  • Quick Actions & Keyboard Shortcuts
  • Notes for Internal Discussions & Reminders
  • Working with Requests & Queues - Reporting
  • Notification Center for Support Agents
  • Import Users into UseResponse
  • Using Advanced Search in Agents Interface
  • Using Signatures in Replies
  • Lock Replies for Other Agents
  • Manage Tasks / Todos
  • Schedule Send of Replies & Email
  • Analytics Overview in UseResponse
  • Lock Customer Requests
  • Linking Tickets, Topics and Chats in UseResponse
  • Export Data from UseResponse
  • Macro as Additional Automation Tool for Tickets and Topics
  • Automatic Translation of Replies in Tickets & Chats
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