In order to prevent your community from topics, tickets or comments with banned words, you can create automation rules to ignore such objects.
Please perform the following steps:
- Go to Administration » Automation & Notifications;
- Click "New Trigger" button - by default "Object Created" event is selected. Or you can set "Chat:Incoming Message";
- Enter the rule title;
- Click "Add Condition" and specify ban words separately for "Object: Body/Details" and "Object: Subject" conditions. For chats, choose "Message" option in conditions. Don't forget to select "Match Any" option;
- Choose "Ignore" in actions.
Thus objects including ban words in their title or description wouldn't be created in the system.
You can create a similar automation rule for the "Comment is Created" event.