- Explanation of Chat Triggers
- Triggers: events, conditions, actions explained
- Configure Mailboxes for Notifications, Tickets & Replies
- Adding SPF Record for Proper Mail Delivery
- Understanding of Ticket Statuses
- How to Control Support Agents' Access to User Requests
- How to Setup Mailboxes Using GSuite
- Smart Assignments
- How to Use Alias in Mailboxes
- Add & Remove Delimiter in Email Notifications
- Connection of Office365 Mailbox with oAuth
- How to set up Other Email Provider as your Support Email?
- How to check Email Provider and DNS Provider?