New Features
- Line messenger Integration.
Improvements
- Chatbots: added possibility to insert new steps inside the existing scenario;
- Chatbots: added function to change the position of buttons in Card option;
- Knowledge Base: extended export options: Views, Updated, Community, Connected Articles.
Bug Fixes
- Fix of applying Completed condition in analytics reports;
- Average reply time was counted incorrectly in Performance metrics due to successive agent replies;
- Fixed issues with First Reply Time metrics calculation in analytics reports;
- Solved the conflict between triggers action and setting agents responsible manually;
- Messages sent via email didn't come into a ticket without page reload;
- Inbox report was not updated when new chats were created;
- Fixed the mass action and restore function in the Deleted report;
- Fix of the JS issue of redirecting to the frontend while performing the search in the Agents interface;
- Chatbot scenario with Chat: Incoming Message event was launched during Test without fulfilling the event condition;
- Chat widget showed the text field when the chatbot scenario was launched on User Opens Chat event;
- A user was got back to the not ended chatbot scenario when clicking New Chat in the widget;
- Chat should be ignored when the first chat message is a file.
+ 10 more minor bug fixes and improvements.