Improvements
- Automation: added Ignore action in triggers for Chat: Incoming message event;
- Automation: added Guest parameter for User: Team condition in triggers for Object is Created, Comment is Created, Chat: Incoming Message events;
- Automation: added Lock Replies to all events in triggers;
- Chat widget: improved the performance of chatbot scenario flow;
- Chatbots: added possibility to embed additional steps in any part of a scenario;
- Chat: when chat is locked, a new chat for a user should be created;
- Chat: unread messages are sent via email to users just for the current day;
- Chat: preloader was added to a chat conversation page;
- Teams: added option to check/uncheck all forums when creating or editing teams;
- Reports: added Selected Agent option for Comment condition;
- Email Templates: added template for notifying responsible agents about a task inside topics/tickets.
Bug Fixes
- Performance in Analytics didn't show the values for agents working outside business hours;
- Lock replies didn't work automatically;
- Testing option for chatbot scenarios didn't work;
- Linked chatbot scenarios didn't start from the first step in widget;
- Linking of chatbot scenarios didn't work in messengers;
- Author was not indicated in the list of subscribers in the chat options;
- Failed searches were not counted in Search Insights in Analytics;
- Trigger with HTML selector couldn't be saved;
- Auto replies were not sent by triggers;
- Fix with the speed of getting search results on community page;
- Fixed minor UI defect in the left navigation bar with the Chat View option enabled;
- Fix of error when switching the report views;
- Fixed UI defect with displaying of the leave comment block on object page after submitting several changes;
- The option to add FB Messenger in support channels wasn't shown;
- The community could not be deleted when going to the support channels settings in agents interface from this community frontend;
+ 10 more minor bug fixes and improvements.