Tweaks
- Removed Filtering by Categories in Reports in the top;
- Improved Reminder for Internal Notes;
- Added extra conditions in Automation Triggers;
- Dashboard: now active topics widget group statuses by types;
- Now system would prompt you on unsaved changed on the page;
- Improved "Load More" when grouping objects in reports;
- Tweaked back browser button to preserve page content in agents interface;
- Adding new object now done in more smooth way;
- Multi-Forums: improved adding new objects;
- Added option to attach files in Internal Notes;
- Knowledge Base Widget: new option to show only category or just article on specific page.
Bug Fixes
- Fixed multi-forum home screen customization;
- Fixed default SLA Reports;
- Comment couldn't be updated on push notification;
- Agent couldn't add canned response;
- While updating topic or ticket, attachment couldn't be managed;
- Fixed verification of Facebook and Twitter accounts;
- Custom fields in Knowledge Base couldn't be updated;
10+ more bug fixes and small improvements.