- Single Sign On: OAuth 2.0 (Enterprise package).
- Redesigned Analytics
- Extended Analytics: ability to create custom analytic views with certain charts and tables (Enterprise package);
- Salesforce integration: ability to create new contact in Salesforce and move UseResponse tickets to Salesforce cases (Enterprise package);
- UI settings: added ability to override default system behavior after new request submission from agent interface;
- Request Form: added "take it" link in Responsible field to assign the request while creating or editing it in agent interface;
- Knowledge Base: ability to call articles in new tickets and topics using * symbol;
- Usability: added shortcuts CTRL/CMD+Enter to submit new ticket/topics, create new users in agent interface;
- Live Chat: agents should use "Join chat" option to start messaging with the customer;
- Live Chat: messages are divided by date on a chat page in agent interface.
- Fixed issue with deleting a user from his profile;
- Agent couldn't move comments into tickets and topics;
- Fixed issue with moving a topic on moderation into a ticket;
- Fixed issue occurred when adding a comment inside a ticket right after moving a chat dialog into this ticket;
- Fixed issue with searching for users when adding them into a ticket's sharing list;
- Fixed issues with export of articles in .pdf format;
- Wrong status was applied to the ticket after editing it;
- Agent couldn't delete objects from Spam box with mass edit option;
- Fixed issues related to report management;
- Ignore action didn't work for User Created event in triggers when submitting tickets anonymously;
- Agents couldn't create and edit announcements when all feedback types were disabled;
- Fixed issue when agent tried to empty trash;
- Fixed issue when deleted comments and articles were not displayed in Trash;
- Required empty fields were not highlighted when submitting new user form in agent interface;
- Disabled Google+ icon from Share widget on home screen, topic and announcement pages in user interface;
- Fixed issue when satisfaction score on Dashboard included the score on deleted requests;
- Users didn't receive confirmation email notifications when requesting to cancel their accounts.
+ 30 more minor bug fixes and improvements.