- WhatsApp integration (Enterprise package).
- Notification Center: pinned notification bar while working through all notifications and performing actions on request page;
- New Search Engine: improved search relevance;
- Full Screen: added option to expand article and announcement work area;
- Chat View: added mass edit option;
- Filters: added filter, grouping and sorting options for Kanban view.
- Fixed issue with submitting changes in announcements and articles;
- Mobile UI: first agent in the list couldn't be mentioned;
- Request title was displayed in the left bar instead of report title;
- Fixed issue with editing full name in user profile;
- Load More option didn't work in the left report view;
- Fixed UI defect with statuses displaying in Kanban view;
- Fixed issue in chat widget when user copies and pastes text snippet;
- Incorrect value in "Set Author" field while editing request in agent interface.