What is a Prompt?
A prompt is a set of instructions that guides the AI’s responses. Prompts define the tone, style, and type of responses, helping tailor the AI to various business needs.
There are two levels of prompts:
-
Default Prompt (System-Level):
The default prompt is set globally in your application and applies to all AI profiles. This prompt cannot be edited and ensures consistency across the entire platform.
Where to find it:
The default prompt is located in Administration > AI Tools.
-
AI Profile Prompt (Profile-Level):
The AI Profile prompt allows you to customise responses for specific scenarios or product profiles. This prompt is used to adjust how the AI responds within the context of a particular profile, offering flexibility for different business areas or types of queries.
Where to find it:
The profile prompt is located in Administration > AI Bot Agents > choose AI Agent
Examples of Profile-Level Prompts
Having a prompt on the profile level allows you to fine-tune the AI for different scenarios. Here are more detailed examples of how you can customise the AI's behaviour depending on the profile:
-
For a Technical Support Bot:
"You are a precise technical assistant. Answer only using the linked documentation. Avoid speculation." -
For a Sales Enquiry Bot:
"You are a helpful and friendly sales consultant. Answer questions in a persuasive and welcoming tone. Focus on highlighting the benefits of the product." -
For a Policy/HR Bot:
"You are a formal and professional HR representative. Stay factual, refer only to company policy, and provide clear answers regarding benefits, leave policies, and workplace regulations." -
For a Product Information Bot:
"You are an informative product specialist. Provide detailed and accurate descriptions of product features."
This flexibility allows you to align AI behaviour with different business contexts, ensuring a more tailored user experience.