- HubSpot Integration (Enterprise package).
- Reports: improved report management;
- Reports View: added Kanban view as a default report view;
- Canned Responses & Macros: ability to set group availability;
- Webhooks: ability to send several webhooks at a time;
- WhatsApp integration: WhatsApp as a chat source added in report conditions (Enterprise package);
- Business Hours: create holidays for all departments simultaneously (Enterprise package);
- Users Management: changed confirmation pop-up when deleting user account in agent interface;
- Compose Email: added ticket fields on new email form;
- API: added response parameters about dependent fields;
- ReCapctha: force user to complete captcha even if it's disabled in admin area in case several user accounts were registered over the last 5 minutes.
- System sent notifications to users on unread messages in social messengers;
- Chat operators couldn't send attachments in conversations in all reports except Inbox;
- QR code wasn't displayed in admin area after disabling WhatsApp account;
- Mass edit option was enabled when using browser shortcuts with Ctrl/Cmd;
- List of topics on moderation displayed in the report with enabled Chat View;
- Wrong Chat metric displayed on users page for a company;
- Ticket couldn't be submitted without attached file in case agent added a previous ticket with an attachment;
- Fixed issue with switching from Chat View to Table View;
- Wrong author displayed on new ticket form after the agent submitted a request on user's behalf;
- After assigning ticket to the group, agent belonged to it couldn't be mentioned.
+ 10 more minor bug fixes and improvements.