UseResponse provides default outgoing mailbox to send notifications from the system and incoming mailbox for emails forwarding to convert them into tickets. Default outgoing mailbox is already signed if you use our Cloud plan.
With your own outgoing mailboxes and native type of connection, you need to ensure that all emails won't get into spam or trash. To sign each outgoing email - set up Sender Policy Framework (SPF) record at your domain registrant.
Add/Modify DNS Record
- Go to domain registrant control panel and open DNS configuration of your website;
- Edit your zone file and find TXT or SPF record if exists or add new one;
- As a hostname state @
- Record type should be TXT or SPF;
- Add following value v=spf1 include:spf.useresponse.com ~all
If you already have SPF record specified for your domain, you can include our record into your line. Here is the example of how you can do it:
v=spf1 a mx include:spf1.yourdomain.com include:spf.useresponse.com ~all
Now you need to save the changes and send test notification from your UseResponse where you've set up custom outgoing mailbox. In email headers check if email is signed by our mail server.
It can take up to 48 hours for the changes to take effect.