- Reports: added real-time updates in reports if a new task was added in the ticket or topic;
- Interface: added a new preloader in the user and agent interface.
- Reports: fixed issue when grouping by CSAT didn't work if there were no requests with the rating;
- Reports: incorrect count of items was displayed in the report's footer when the report was grouped by Responsible and had items with assigned tasks;
- Custom Fields: when an agent changed the value in the conditional field, the previous value was not cleared from the database;
- Home Screen: fixed issue in the administration area when reordering the tiles elements in the home screen settings;
- Tasks: the alert appeared when you refresh the ticket page after canceling the task's changes;
- Link Objects: announcements and articles can be added as linked objects to tickets and topics;
- Chat View: fixed issue when an agent clicked the report in the Statistics section and see the white screen in the right;
- Statuses: fixed issue when an agent changed a topic's status if the Help Desk solution was deactivated.