We have ecommerce autoresponder systems for all supported helpdesks: Zendesk, Freshdesk, Gorgias, Help Scout, Re:amaze, Zoho Desk, Kustomer and Onsite Support.
All eight of the systems linked above are compatible with Amazon, eBay, Newegg, Shopify, Walmart, and WooCommerce.
They can also be used to email Etsy customers on any ticket where ChannelReply can identify the customer's email address. This includes all order notifications and post-order questions.
Note that auto-replies are not considered sufficient to meet Walmart's Customer Care Requirements. To stand up to an audit from Walmart, you will need to make sure a human still replies to each message within 48 hours.
At this time, we do not recommend using autoresponders with Back Market. Since replies go to Back Market staff rather than straight to your customers, autoresponders are rarely helpful. However, if you have a use case for a Back Market autoresponder, it will work!
We have not tested our autoresponder systems with Octopia, Mirakl, or Tiktok Shop, but we expect them to work well with Octopia and TikTok. They should also be compatible with Mirakl, but it's possible some auto-replies could go to marketplace staff there. Please don't hesitate to contact us if you'd like help experimenting with these marketplaces.
Kustomer's default auto-reply systems work well with all ChannelReply integrations. However, you'll still get the best results by following our Kustomer autoresponder instructions.
Zendesk's default auto-reply triggers also work perfectly with our Shopify and WooCommerce messages.