We support the following marketplace regions and countries:
Amazon: We currently support the United States, Canada, Mexico, Brazil, the United Kingdom, France, Germany, Poland, the Netherlands, Belgium, Spain, Italy, Sweden, Turkey, Egypt, the United Arab Emirates, Saudi Arabia, India, South Africa, Singapore, Japan, and Australia. Let us know if your country isn't listed here and we’ll do our best to make it available!
eBay: We support eBay globally. No matter which eBay site you sell on, ChannelReply is compatible.
Back Market: We support Back Market Europe and Back Market America.
Mirakl: We can support any Mirakl seller account. As a small selection, sellers have successfully integrated accounts from:
- B&Q
- Best Buy Canada
- Bloomingdales US
- Bol
- Carrefour
- Conforama France
- Conrad Austria and Germany
- Debenhams UK
- Home24
- The Knot
- Kohl's
- Leroy Merlin France, Spain, Portugal, and Italy
- Macy's
- Matalan UK
- MediaMarkt
- PcComponentes
- Shop Apotheke
- Worten Portugal
- XXXLutz
In some cases, marketplaces will use Mirakl in one country and not in others. In other cases, it's even possible to create accounts with or without Mirakl on a single regional marketplace. Accounts that are not built in Mirakl are not supported. For example, our Mirakl integration supports Best Buy Canada, which uses Mirakl, but not Best Buy US, which does not.
Newegg: We support Newegg, NeweggBusiness and Newegg Canada.
Octopia: Currently, Cdiscount is our only tested and proven Octopia integration. However, the integration should work just as well with Octopia accounts from any of the following:
- Alizeade
- Alltricks France
- Bebeboutik
- Brico.be
- Brico Depôt Spain and Portugal
- Castorama
- Darty
- Empik
- Europazon
- Kingfisher
- Marjane Maroc
- Perfume’s Club Spain
- Praxis
- Rakuten France
- Rue du Commerce France
- Worten Portugal
- Vertbaudet France
You can try integrating any of these marketplaces using our Octopia integration. If you do, or if you have questions or want help with the integration, please let us know. We'll be happy to assist and to monitor your account to ensure everything works as planned.
Shopify: We support Shopify globally.
Walmart: ChannelReply is fully compatible with Walmart USA. For Walmart Canada, we support messaging, but we are currently unable to provide data or actions on Canadian tickets.
Etsy: We support Etsy globally.
TikTok: We only support TikTok Shop US at this time.
WooCommerce: We support WooCommerce globally.
A note on helpdesks: We support helpdesks universally, no matter where you're located.