- Macros: improved macros' management page in the agent interface;
- Azure DevOps: added support of on-premise Azure DevOps Server and support of various types of work items;
- Fields: added the "Team" field for topics;
- Export: added CSAT column in export results.
- RSS: users received updates in the RSS feed from the forums they don't have access to;
- Images: fixed issue with broken inline images in requests;
- Azure DevOps: fixed issue when tags were removed from a work item;
- Reports: grouping by Author: Team didn't work;
- Triggers: two emails were sent when due on was passed if a custom template was set up in a trigger.