New Features
- Business Hours: now you can update assignments when you go offline.
Improvements
- Telegram: now you can view video messages;
- Gamification: added progress bar on user profile for achievements;
- Gamification: now it's fully supported in mobile ui;
- Gamification: added option to recalculate points for all users based on activity;
- Mass Actions: added option on reports and user profile to mass subscribe and unsubscribe from requests.
Bug Fixes
- Reports: fixed issue with comments filtering;
- Attachments: sometimes inline images didn't have extensions;
- Mobile UI: fixed search on mobile devices;
- Mailing Log: fixed issue with scheduled events - logs were not assigned to the request;
- CSAT: sometimes CSAT was not sent to user.