New Features
- Linked Objects: added ability to link tickets, topics and chats with dependency option
- RTL: added support of RTL languages.
- Canned Responses: now you can trigger canned responses and put title of email, ticket or topic.
Improvements
- Popups: improved UI of the popups in agent interface;
- User Profile: now all objects are shown by default where user is subscribed;
- Applications: added option to go to Applications page right from main menu;
Bug Fixes
- Agent using this report option didn't work in the Object: Created By condition of analytics reports;
- OAuth: fixed issues with team mapping;
- Sharing of Article: there was issue with sharing of article in advanced mode.
- Applications: some application settings were not saved;
- Umlauts: fixed issue with umlauts in URLs;
- Chat Server: fixed several issues with chat server. Customers with own chat server should update it.
Security Fix:
- Severe Vulnerability: fixed ability to get personal user data through the system.