New Features:
- Telegram: ability to show replies on messages in chats and group chats;
- New "Short Name" application: ability to hide full names of users on frontend.
Improvements:
- Knowledge Base: now you can select authors of articles only from the list of support agents;
- RSS: subscribe to the feed only of required community;
- Autolock Replies: added setting to set lock time of requests (1-5 minutes)
Bug Fixes:
- Automation: auto-completion of requests worked incorrectly sometimes;
- Custom User Permissions: users with custom permissions didn't inherit team permissions when setting him to new team;
- Notifications: in chats new notifications didn't come through when you were even subscribed to them;
- Analytics-CSAT: if request was completed with nobody assigned, there was no info on these;
- Automation: notification was sent to agents who didn't have access to the community.