- Canned Responses: ability to add canned response right from comment or chat message;
- Knowledge Base: added extra filters to filter by Author, Created and Updated dates;
- Telegram: added option to send images with caption;
- Tickets: added CC option right on the reply form.
- Canned Responses: rebuild add/edit form of canned response;
- Telegram: now you can edit messages in agent interface when request is from Telegram;
- Replies: now all formatting options appear only on mouse over in agent interface.
- Mentions: fixed issue with copy/paste of comment with mentions;
- Recent Activity: fixed filters;
- Sharing: facebook share button didn't work correctly on topics page;
- Forwarding: fixed issue with forwarding ticket to yourself;
- Links in Knowledge Base: adding link to open messengers didn't work correctly;
- Announcements: couldn't archive announcement.
15+ minor bug fixes.