Improvements
- Chatbots: added extended report in the Analytics section;
- Business Hours: more detailed statistics of agents working hours is displayed in the analytics report;
- Search Autocomplete: added the auto-filling along with eng/rus keyboard layout results for Elasticsearch with 1000+ objects in the system (Enterprise package);
- Knowledgebase articles: added possibility to insert video via the direct link to the file.
Bug Fixes
- Days Without Activity field was not saved in the Comments conditions of reports;
- Minor UI fixes on the widgets settings page;
- The display of a long topic category name was adjusted to mobile screens;
- Reports did not show one-time results with enabled Chat view option;
- Links to archived topics should open 404 error page when a certain topic type is disabled in the system settings;
- The wrong value was shown in Updated by field of email notification when a user completed the ticket going to it via sharing link;
- Fix with adding New Rule in Team Mapping in Advanced LDAP settings;
- Tooltips were not shown in the analytics histograms of Insights report;
- Fix of smart assignment if agents belong to a custom team;
- Chat widget did not show reply field when a trigger Chat: On Click was set;
- After comment moderation, the reports list was shown in the left panel;
- Full user name was changed after guest submitting the user form with the email and another name in chatbot;
- Fix of SSL certificate generation tool;
- Time for Performance Analytics metrics was not shown in the format HH:MM:SS and UI fixes for histograms were made.