- Knowledge Base: lock articles to eliminate agents collision;
- Live Chat: now you can reply to specific customer messages in agent interface;
- Gamification System: users earn points for activity in community and get rewards;
- New Integration with Zoho CRM.
- Smart Assignments: now you can select teams, but not just agents for smart assignment in triggers;
- Reports: improved performance on Inbox page;
- Reports: now groups have number of objects in the group.
- Mentions: you couldn't mention agent when you open ticket or topic form on Administration page;
- Canned Responses: when you were on category page, you couldn't update canned response;
- Firefox: fixed several issues like "Login As", authentication and creating tickets, topics;
- Mailing Log: filter by date and hours didn't work correctly;
- Agent UI: tags area was not displayed correctly;
- Triggers: updating custom email notification sometimes failed to update;
- Dates: due on field didn't work correctly.
+20 minor bugs and fixes.