New Features
- Screen Sharing: now you can view customer screen and assist with mouse in live chat.
Improvements
- Performance: improved overall system performance working with reports and requests;
- Live Chat: improved performance of chat widget;
- Search: now trashed users are displayed in search by users;
- CSAT: you can add condition in reports and group by rating all requests in reports;
- CSAT: now CSAT in messengers is sent as chatbot buttons instead of link.
Bug Fixes
- SSO: in oauth there was issue with using only oAuth authentication;
- Days off: fixed issue with managing days off;
- 10+ minor bug fixes with adding replies, requests management and report updates.