Improvements:
- Tickets Search: added predictive search in Agent interface;
- Users Search: now you can get results by emails that don't have accounts;
- Macros: now macros can be used in live chats;
- Web Push: added setting to unsubscribe and resubscribe for web push notifications in browser.
Bug Fixes:
- Search: fixed search results when there was umlaut character in the request;
- Business Hours: fixed issues with calculations in agents statistics;
- Chat: when first message was sent as image, team couldn't be assigned to live chat;
- Analytics: fixed issues with exporting data to CSV or Excel file;
- Kanban Board: cards where you are responsible in tasks of the ticket were not shown on board;
- Activity Log: fixed issues with filters on activity log page;
- Email into Ticket: sometimes emails got into SPAM when there were not verified forwarders in the chain.
Security Fixes:
- High Severity Vulnerabilities: fixed 3 serious issues of potential problems with getting user account data;
- Low Severity Vulnerabilities: several small fixes in showing users IP address, browser version and country.