Improvements
- Teams & User Profile: improved teams and users metrics on profile page + added filter;
- Chat Widget: added delivery status;
- Chat Widget: tweaked styling of CSAT in widget;
- Reports: added option to mark bold all not seen replies from customers;
- Logging: added separate app with ability to switch off not required logs;
- Chatbots: added option to relaunch chatbot scenarios without completing the previous one;
- Live Chat: now forms can be submitted by pressing Enter;
- Performance: improved general performance of the system;
- Now you can create tickets from chat messages.
Bug Fixes
- Live Chat: fixed issue with links preview;
- Gamification: fixed more than 4 issues with changing labels, awards and calculation of points for users;
- Messengers: fixed issue with sending canned responses in Viber, Telegram;
- Polls: fixed issue with forums visibility and assigning polls to only visible topics;