6.2.2 Version


  • Google Play Store & App Store: improved the process of taking reviews;
  • Reporting: added option to create reports using multiple sources of one type;
  • Business Hours: improved statistics on working hours.

Bug Fixes:

  • Jira Integration: fixed issues due to changes in Jira API;
  • Business Hours: fixed issue with online/offline statuses;
  • Automation: fixed issue with smart assignment of agents if noone was selected in the list;
  • User Profile: filter on recent activity didn't work correctly.
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