New Features
- Smart Assignments: now agent can set status if online status is for tickets or chats;
- Canned Responses: now you can add variables to put custom fields values into the canned response;
- Mailboxes: added option to connect gmail or GSuite accounts by using predefined app using oauth.
Improvements
- Triggers: added condition to check if responsible is online now or not;
- Polls: added option to set start date for them to appear in community;
- Custom Fields: tweaked UI for multiselect field on user submission form;
- User Card: on request page at the right side now you can't edit user email;
- Knowledge Base: improved navigation when you have multiple forums and different knowledge bases within one system;
- Reports: tweaked conditions when the value is either set or not set in select type fields.
Bug Fixes
- Triggers: fixed issue with "change to" condition in "comment is created" event;
- Chat queues: fixed setting update;
- Quick actions: launching mentions, canned responses sometimes didn't trigger to put into reply;
- Logs: settings window crashed on click;
- Triggers: fixed "requires agent reply" condition. Sometimes it worked incorrectly;
- Mobile UI: removed action panel on new ticket and new topic pages as it overlapped the form.
+20 more small bug fixes and improvements.