7.9.2 Version

New Features

  • Smart Assignments: in triggers and reports now you can use delayed assignments so agents will be assigned tickets when they get online;
  • Chat Notifications: added extra options to control sound notifications in chats/tickets;
  • Mass edit: now you can use macros and mass replies on mass edit only if you have custom mailbox in the system.


  • Search: now in agent ui you can use basic search to find users by custom fields values.

Bug Fixes

  • Agent UI: fixed issue with left navigation.
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