New Features
- Reminders: now they are as separate app and option in reply field;
- Pinned topics: now you can pin and unpin topics in the list;
- Now you can select if custom fields can be required for agents or users.
Improvements
- Triggers: now you can select any user to send notification on any request;
- User Card: improved detecting OS, Browser and user location in chats;
- User Info: on request page you can select user location, browser, OS;
- Files: improved attachments in canned responses so files are not duplicated;
- Knowledge Base: developed option to add table of contents that is automatically generated both in the article and as a widget on the page.
Bug Fixes
- SSO: fixed issue with some configurations of SAML;
- Multi-Select Fields: fixed issue with required fields to be filled in;
- Agent UI: there was issue with navigation using knowledge base;
- Mobile UI: fixed issue with duplicates of submitted feedback using mobile ui;
- Business Hours: fixed issue with automatic change of online/offline status for support agents.
+10 more small bug fixes and improvements.