- Instagram: now you can receive messages from Instagram Direct right into your inbox and reply to customers from UseResponse;
- Macros: added the ability to send canned responses via macros;
- Import: added the ability to import topics in .csv format.
- Telegram: enabled triggers for the Incoming Message event in group chats;
- User Interface: added breadcrumbs in the ticket page;
- Reports: added "Topic: Number of Votes" condition.
- Live Chat: an agent couldn't collapse the message area with a long piece of text with the first attempt;
- Сanned Responses: an agent couldn't create a new canned response in the reply area of a chat page;
- Feedback: all archived topics were displayed in the topics list even if they didn't belong to the forum;
- WYSIWYG: fixed issues when an agent couldn't select the article from the list via keyboard from the first attempt;
- WYSIWYG: fixed performance issue in Chrome while typing text in the agent interface;
- Live Chat: fixed issue when duplicate chats were created from a single person;
- Reports: fixed issue with real-time updates in reports with "Object: Created On - Before Current Date" condition;
- Chatbot: fixed issue when an administrator couldn't change the card details of a scenario in the administration area;
- Search: fixed issue when new or updated requests were included in the search results in the agent interface;
- Kanban: fixed multiple issues with kanban reports.