New Features
- Agent UI: on requests page now you can select author fields to be displayed all the time;
- Business Hours: added feature to switch online/offline status for other agents if you have "manage business hours" permissions;
- Compose Email: added option to use macros on compose email form;
- Compose Email: now you can use scheduled send option to send emails;
- Compose Email: now you can send mass messages to support agents when you are located on teams page;
- Applications: added new app to get reviews from Huawei App Gallery;
- Live chat: now you can use additional setting in live chat to allow users use only 1 active chat instead of multiple.
Improvements
- Chat Widget: on mobile ui improved animation;
- Knowledge Base: improved storing images in order to preserve them if it used in more than 1 article;
- Moderation: added new methods in API and now declined topics are shown on profile page;
- Reporting: fixed issue with "is not" condition;
- User Segmentation: added table columns;
- Emails: now emails to agents are sent as one with CC's inside. Improved also displaying this as 1 record in maillog;
- Link/Merge Objects: improved linking/merging objects along with moving task to ticket with auto-linking it with current tickets.
Bug Fixes
- Knowledge Base fixed issue with filtering and exporting articles;
- Notifications: fixed issue with reminder notification to telegram;
- Triggers: improved "object is updated" event to not react on change of responsible if it's changed manually;
- Emoji: emoji block overlayed other markup elements;
- Multi-step form: if you had no public fields, ticket form was not shown;
- Chat Widget: on ios devices there was issue with received messages when browser got minimized;
+30 small bug fixes and improvements.