New Features:
- SLA: added option to create sla rule based on the support channel of the request;
- Embeddable Scripts: now you can add js scripts based on the forum or community;
- Translations: added 2 new languages - Czech and Turkish.
Improvements:
- Multi-select field: improved reports and triggers section with this type of custom field;
- Triggers: made auto-reply trigger to be visible to administrators;
- Knowledge Base: added filter to display articles by visibility;
- Smart Assignments: improved option to select multiple support agents for assignment;
- Business Hours: improved statistics to display real time data.
Bug Fixes:
- Canned Responses: fixed the issue with sending inline image inside canned response;
- LDAP: fixed redirect issue when using LDAP as sso option;
- Custom Fields: when new chat was submitted, custom field values were not set real time;
- Firefox: fixed caching issue in agent interface when pages didn't display ui language correctly;
- Apple reviews: there was issue with reconnecting apple reviews as a support channel.