New Features
- Zapier Integration: ability to automate repetitive tasks between UseResponse and other online applications;
- Live Chat: ability to set author for chat conversation when messaging anonymously;
- Live Chat: support of emoji in agents interface;
- Users Management: ability to ban user and delete all his objects simultaneously;
- Security Policy: added captcha security levels in Administration - Security;
- Mailboxes: added ability to set mailbox for outgoing email notifications if there are several mailboxes in the system.
Improvements
- Live Chat: first response time in chat widget is calculated within a period of time when chat conversation started;
- Added "Mailing Log" option on user profile and object pages;
- Confluence integration: added ability to select spaces to be used in search;
- Import: added "Company" user field to be associated with when users importing;
- Reports: added "Edit" option for agents without "Manage Reports" permission while running own custom report;
- Macros: ability to set tags for tickets and topics.
Bug Fixes
- Agent with custom agent role couldn't create announcements;
- Properties widget on topic page couldn't be disabled in cloud instances;
- Fixed minor localization bugs related to renaming ticket priority values and user roles;
- Chat conversations couldn't be selected with mass edit option in Firefox;
- Fixed issues related to batch actions on Users page in agents interface;
- Recent Activity chart on Dashboard was displayed incorrectly for other communities (Enterprise package);
- Mobile UI: "Load More" button didn't work on Activity Log page along with date filters;
- Fixed issue in Trash when deleted objects disappeared only after page reload;
- Selected users and objects in the report couldn't be exported separately;
- Fixed issue with adding several "Welcome Message" widgets on home screen;
- New Company couldn't be added for users selected with bulk actions;
- Fixed issue occured when agent created a macro;
- Fixed issue with voting for a comment;
- Fixed issue when user was created from Manage menu in the left side bar of agents interface;
- Fixed issue when agent edited ticket several times and attachment in it was disappeared;
- Wrong results were displayed when agent selected all tickets in Manage - Tickets from the left side bar;
- Fixed issue related to the difference in time displayed on ticket page and email notifications on it.
Security Fixes
- Fixed medium XSS vulnerability breach.
+ 15 more minor bug fixes and improvements.