- Tasks: added email notifications on tasks and ability to create/complete tasks in mobile UI;
- Emails: ability to resolve failed incoming emails in Mailing Log;
- Statistics: added trend charts and clickable informative dates.
- Exact search didn't work in chat conversations;
- Fixed issue with multiple reminder notifications when Jira module was activated;
- Fixed issue with custom email notifications sent when chat events were triggered;
- Agents with disabled notifications received emails on unanswered chat conversations;
- Search Results setting didn't work correctly (Enterprise package);
- Trigger "Status is Updated" didn't work when status was updated using mass edit options;
- Firefox: fixed issue with incorrect date format in search chat results;
- Fixed UI defect in administration section in header area;
- Fixed UI defect on chat page with duplicate chat conversations while switching between chat reports;
- Agents couldn't use WYSIWYG while creating or editing canned responses.