- Improved management of sharing and subscription in Agents interface;
- Now agent view of the object can be switched on from frontend;
- Advanced search: new interface in backend;
- Reports: add "Author: Email" as a table column.
- Grouping/sorting results in reports were different in Requests section and on Dashboard;
- Incorrect status was displayed after switching to another topic type;
- Fixed counting of topics in Forums widget (Enterprise package);
- Fixed issue with adding new profile in Widgets section of Administration area;
- Moderation of comments worked incorrectly;
- Wrong data were displayed in Recent Activity section on Dashboard;
- Fixed issue with moving tickets to archive;
- Mobile UI: canned responses could be used by users;
- Topic filter worked incorrectly on frontend.
+10 more improvements and small bug fixes.