New Features
- Live Chat: added VK messenger as a support channel;
- Live Chat: ability to create multiple chat widget profiles;
- Live Chat: updated backend in agents interface with ability to add internal notes, canned responses and articles from Knowledge Base;
- Live Chat: added ability to show chat icon within specific period of time;
- Multi-forums: added "Language" user property that allows users to select language of required forum in registration form and be directed to it after authorization (for Enterprise package);
- Live Chat Automation: added ability to launch a trigger once when specific conditions are met;
- Live Chat Automation: added Chat: Completed event in automation rules.
Improvements
- Advanced Search: added "State" and "Date Range" options for searching within tickets and topics;
- Advanced Search: objects with completed state are displayed strikethrough in search results in agents interface;
- Agents Interface: added tooltip with email address for the object's and comment's author on the full object page;
- Live Chat: notifications about chats without agent reply are displayed on chat icon in the left agents panel;
- Live Chat Widget: average response time will be displayed in the widget header;
- RSS subscription: added ability for users to subscribe for all topics, topics categories and announcements in the community;
- Knowledge Base: added icon for private categories on knowledge base page in agents interface;
- Mobile UI: ability to open images in a new tab;
- Frontend: added status filter on Tickets tab in user profile;
- Agents Interface: updated backend on widgets page in administration area.
Bug Fixes
- On Moderation report was displayed in metrics on Requests page even when moderation option was switched off;
- Images from Telegram were displayed incorrectly on chat page in the backend;
- Search results were different in desktop and mobile interface;
- Wrong time of ticket creation was displayed in the frontend;
- Fixed UI defect in registration form in mobile interface;
- Fixed issue with wrong filter results on topics page in the frontend;
- Trigger for chat events (User Activity, On Click) didn't send chat messages when chat window was closed;
- Mobile UI: removed options that shouldn't be available for users;
- Filter didn't work for objects in trash;
- Fixed issue related to social login when user tried to leave an idea anonymously and was redirected to login form;
- Fixed issue related to broken page when administrator refreshed the page of specific trigger in administration area;
- Wrong author of the message was shown in push notifications;
- Fixed push notifications with extra message that the site has been updated in the background;
- Current URL wasn't displayed on chat page in agents interface in conversations with anonymous user;
- Fixed issue when Open Tickets and Active topics charts were empty if there were less than 50 objects in these reports;
+ 20 more small bug fixes and improvements.