New Features
- Integration with Confluence: ability to search for wiki articles from agents interface and community portal (Enterprise package).
Improvements
- Moderation: added 2 extra options (Approve: Mark as Trusted, Decline: Ban User) for agents who moderate topics;
- Live Chat: ability to add internal notes in chat conversations from mobile interface;
- Live Chat: the article from knowledge base became clickable in chat widget;
- Email field: ability to use plus sign in emails;
- RSS Subscription: RSS feed will include new and updated topics based on selected filter in the topics list.
Bug Fixes
- Fixed issue when agent received email chat notifications with disabled email as a notification channel;
- Agent who wasn't a chat operator received sound chat notifications;
- Fixed issue with chat notifications sounded in all opened browser tabs;
- Mobile UI: agents couldn't submit private tickets;
- Fixed issue with Load More button in Moderation report;
- Mobile UI: agents couldn't search for users;
- Fixed issue with search for topics when agent added new poll;
+ 10 more small bug fixes and improvements.