- OneLogin: added ability to pass custom user fields when users login via SSO;
- User Management: added Source column in user reports and relative condition in triggers;
- Internal Notes: improved management of notes notifications;
- Knowledge Base in WYSIWYG: ability to call articles in comments using * symbol and added flag icons for multilingual knowledge base;
- Canned Responses: ability to add predefined responses in new emails by entering # symbol;
- Mentions: only agents mentioned in a note will receive notifications on it;
- Date Format: displayed more accurate relative dates.
- Fixed issue with submitting new tickets and topics in basic self-hosted package on PHP 5.6;
- Fixed issue on canned responses management page in basic self-hosted package;
- Cursor appeared in the comment area while editing reply signature and removing its text;
- Fixed issue on Dashboard if there were no objects in pie charts;
- User messages were displayed incorrectly on chat page in agent interface if user edited or replied to them in Skype;
- Fixed issue with incorrect line wrapping in messages on chat page in agent interface;
- When custom user field was updated via API request, other custom user fields were cleared up in user profile;
- Users didn't receive new comments on announcements via RSS subscription;
- If agent closes the ticket with unsaved comment and gets back to ticket page, comment remains on the page;
- Fixed UI defect occurred while performing bulk actions with more than 50 articles;
- Chat conversation remained locked even if agent sent a message in it;
- Fixed issue when comment was moved to ticket or topic with a status different from a default one.
+ 10 more minor bug fixes and improvements.