4.7.1 Version

Improvements

  • Community pages are optimized for SEO purposes;
  • Automation Rules: added "Object: Latest Activity" condition;
  • Requests: ability to define specific emails in Object: Source condition;
  • Articles & Announcements: agents can see who updated articles, faqs and announcements.

Bug Fixes

  • Satisfaction survey emails were sent automatically if CSAT option was disabled;
  • Fixed issue when anonymous user could report abuse on topic/comment when moderation was off using abuse link address;
  • Moderation options were displayed in administration settings when moderation was off;
  • Fixed issue when link from VK was displayed incorrectly in agents interface;
  • If agent moved comment to internal note in the topic, the topic was listed as updated in the list;
  • Versions widget was visible for users when there was only autosave version available.
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