New Features
- Statistics: added analytics block on topic and ticket pages in agents interface;
- Multi-Forums: ability to download logos separately for each forum (Enterprise package).
Improvements
- Reports and Queues: added Tag column and ability to sort objects and users by tags;
- Reports and Queues: ability to change table columns on the go;
- User Management: on requests page added user options in columns displaying user names and emails;
- Chat Reports: added "Chat: Forum" condition when there are several forums in the system (Enterprise package);
- Fields and Properties: added Forum field for chat conversations (Enterprise package);
- Export: added id of objects and users in export results;
- Groups management: ability to reorder groups in administration area (Enterprise package).
Bug Fixes
- Mobile UI: agent couldn't delete user without deleting all user's objects and comments;
- Mobile UI: icons on chat page were hidden if long text pasted;
- Fixed issue with filtering by date in Activity Log in agents interface;
- Jira options were available on object pages and in search in agents interface even if Jira account wasn't connected (Enterprise package);
- Fixed issue when AutoSave worked while version editing;
- Fixed issue with sorting in knowledge base when one of grouping parameters was selected;
- Fixed issues related to agent's access to one community (Enterprise package);
- Fixed issues with submitting new objects and sorting them in reports when Confluence module was installed (Enterprise package);
- Fixed issue with incoming emails that broke mailing queue because of long name of attached files;
- Topic moved to trash was available for users via direct topic link;
- Images pasted from clipboard were not displayed in email notifications.
Security Fixes
- Fixed medium XSS vulnerability breaches.
+ 10 more minor bug fixes and improvements.