- Customer Satisfaction Rating: ability to send satisfaction surveys and measure customer's experience;
- Versioning in Knowledge Base: agents can control several versions of faqs and articles;
- AutoSave in Knowledge Base: system automatically saves all the changes while you are editing articles in Knowledge Base.
- Business Hours: ability to reassign objects to available agents once new comment is created;
- Multi-Forums: communities in different languages are marked with flag icons;
- Object's fields: ability to add specific time of the day in Due On field;
- Administration: updated page of forum's settings;
- Users: added "Copy Email" icon on full object page and user's profile;
- Automation Rules: added "Comment: Body", "User: Email" conditions, conditions with custom user's fields and action "Ignore" for "Comment is Created" event;
- Captcha: it will be displayed once within one browser session;
- Requests: improved management of Trash report.
- Fixed issue related to support center widget where Submit button wasn't displayed;
- Chat availability settings couldn't be saved;
- User's reports with custom user's fields in conditions showed wrong results;
- Agent with access to specific community could view activity in other communities on Dashboard (Enterprise package);
- Agent without "Manage People" permission could create new users from Manage menu in agents interface;
- Filters in user's reports didn't work correctly;
- Fixed issue with company's metrics displayed all objects in the community;
- Mobile UI: agents couldn't leave a message in chat (Safari);
- Fixed issue related to admin signature displayed incorrectly while leaving a comment in agents interface;
- Fixed UI bug on articles page if there are several communities in the system (Enterprise package);
- Comments in announcements were not displayed in Moderation report.
+ 20 more small bug fixes and improvements.