- Votes: ability to add votes on user's behalf.
- Mobile UI: ability to add mentions and canned responses in chat conversations, tickets and topics;
- Users Management: even if reports panel is pinned, user reports will be displayed on Users page in case Users option is not available in the left menu;
- Macros: Apply Macro option will be available at the bottom of report page in case at least one object is selected using mass-edit;
- Satisfaction Survey: improved rating view on the full object page in agent interface (Enterprise package);
- Votes: improved votes view when negative voting is enabled.
- Twitter account couldn't be connected in Administration - Social Networks;
- Fixed issue on report page when the list of table columns at the top was closed every time agent checked new column or remove existing ones;
- Mobile UI: locked button was displayed in comment area and prevent an agent from submitting a reply in cases when Live Chat solution was not available for a customer;
- Mobile UI: selected option in the field wasn't display on registration page and user profile;
- Fixed issue when agent opened Trash on Requests page;
- Fixed UI defect in mentions if all agents belonged to a group (Enterprise package);
- Fixed issue when inline images were not displayed in the body of new tickets/topics;
- When agent added an internal note and assing another agent to be responsible, responsible agent didn't receive notification on the note;
- Ticket couldn't be converted to topic if group or custom checkbox field were required fields;
- Fixed UI defects occurred when agent customized dashboard.
- Critical: fixed OAuth security breaches;
- Critical: fixed multiple issues related to possible account takeover;
- Medium: added extra layer of security in multiple places (CSRF protection).
+ 10 more minor bug fixes and improvements.