New Features
- Web Push Notifications;
- Live Chat: added FB messenger and Skype as support channels;
- Live Chat: notifications are displayed in Notification Center;
- Canned Responses: ability to categorize and quick select.
Improvements
- Mobile UI: improved Live Chat;
- Ability to drag and drop files in Live Chat widget and Agents interface;
- Requests in Mobile UI and fields in user profile match desktop version;
- Improved Automation page in Administration;
- Made links clickable in custom text fields in Agents interface;
- Added Forum and SLA Rule fields in Fields & Properties of administration area (for Enterprise customers);
- Images could be opened in full size from Knowledge Base widget and FAQs popup on frontend;
- Improved time and date settings in Administration;
- Added new manage options of spam objects;
- Now there are available two email templates for account creating (with password set by user or generated automatically).
Bug Fixes
- Fixed UI issue when user inserts a link in a message via chat widget;
- Fixed incorrect word wrapping in live chat;
- Fixed wrong table formatting in articles;
- There was incorrect object title displayed in browser tab if agent opened new notification directly from the ticket page;
- Admin couldn't change visibility for custom user fields;
- SLA icon was displayed on the topic page in case it was converted from ticket (for Enterprise customers);
- Agent with access to one community could see and edit announcements of another community (for Enterprise customers);
- Metric wasn't clickable on Knowledge Base page;
- Fixed issue with disappeared queue buttons while working with tickets in the report;
- Description wasn't saved if user changed object type from topic to ticket while reporting a bug;
- Attachments were displayed incorrectly in chat widget for users;
- Fixed issue when faqs of all forums were displayed in faq popup in frontend (for Enterprise customers);
- Some chat phrases couldn't be translated to another language;
- Fixed error occurred when agent clicked value of custom ticket field in the frontend;
- Fixed issue when message from Skype (inserted as a quote) was displayed incorrectly on chat page in the backend;
+15 more small bug fixes and improvements.