- Business Hours Management (Enterprise package);
- Live Chat: added automation rules with on click, user actions for proactive support;
- Ticketing: added option to forward tickets to users;
- CRM: agents can create internal notes for users;
- Moderation: ability to manage On Moderation report as well as other reports on Requests page.
- Email Templates: now footer in email templates related to moderation and new comment isn't visible for users;
- Email Templates: agents will not be notified with "Topic is Approved" or "Topic is Declined" email templates;
- Automation: ability to override default system behavior and unsubscribe authors that create new topics or comments;
- Live Chat: added ability to display only chat icon (messenger icon) if chat widget (or one of the messengers) is used in the system.
- Fixed issue when agent completed chat conversation and couldn't see further user's messages;
- Fixed issue in agents interface when agent got to sharing list instead of subscribers list;
- When comment was moved to topic or ticket in agents interface, id of newly created object in browser was different from the id displayed on the full object page;
- Code as a plain text in knowledge base articles disappeared after submitting the article;
- Agents couldn't save changes in objects list with mass edit option in user's profile;
- In some cases a registered user could vote for the topic more than once;
- Mobile UI: when user submitted a topic anonymously and entered his name and email, "Anonymous" author was displayed on topic page;
- Fixed UI defect in Safari when agent edited object in agents interface and clicked fullscreen icon;
- SQL error appeared when user submitted ticket anonymously in support center widget;
- Topics search didn't work correctly while merging objects;
- Users couldn't be deleted and edited with bulk actions;
- Text formatting displayed incorrectly in Knowledge Base articles in IE browser;
- Fixed issues related to SLA management (Enterprise package);
- When object was assigned to an agent due to the trigger with Status is Updated event, new status in the object was displayed twice in Activity Log;
- Fixed issue with decline reason that wasn't displayed for users in email notifications;
- Wrong number of topics was displayed by clicking Load More link in Topics Filter widget on home screen;
- Fixed issue with WYSIWYG disabled in administration area;
- User could change object status while editing it;
- Fixed issue when agents edit spoiler with a large text;
+20 more small bug fixes.
- Critical: fixed possible XSS related to attachments.