Features
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Time Granularity Options for Analytics Bar Visualization
Analytics bar charts now support additional time granularity options (Hour, Days of the week, Date, Month), enabling more flexible analysis of trends across different time intervals.
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Custom Status Colors in Analytics Widgets
Analytics charts can now use configured status colors for clearer visualization and better consistency with system settings.
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Notifications for Mentions in Edited Objects
Agents now receive notifications when they are mentioned in objects that were edited after the original message was posted.
Improvements
- Timestamp Consistency Improvements
Improved timestamp handling across the system: - Activity log timestamps now respect the system timezone.
- Ticket export timestamps now match the account timezone.
- Portal Customization Improvements
Improved behavior when using HTML-only content blocks for portal customization. - Language & Localization Updates
Expanded language configuration options and improved translation support across the system. - Add Trigger Condition “State – On Moderation”
Added a new trigger condition allowing automation rules to run when an object enters the On Moderation state. This allows administrators to configure notifications and other actions for topics that are awaiting moderation.
Bugs
- Fixed an issue where the system could send multiple copies of responses to customers.
- Fixed agents receiving notifications for internal notes in communities they do not have access to.
- Fixed counters not updating correctly in inactive reports.
- Fixed bulk restore from trash failing due to network errors and partially restoring tickets.
- Fixed Hebrew UI display issues.
- Fixed incorrect display of embedded links.
- Fixed slow performance during mass deletion of tickets.
- Fixed issues preventing agents from editing macros.
- Fixed DeepL translation availability issues.
- Fixed SQL integrity constraint errors.
- Fixed object title display after merging objects.
- Fixed UI issues interfering with replies in Topics.
- Fixed validation errors causing broken pages for long titles.
- Fixed cases where clients were redirected to the login page instead of the ticket.
- Fixed variable insertion in triggers incorrectly inserting URLs instead of tokens.
- Fixed team selection behavior in the Selected Agents modal.
- Fixed text and sorting issues when merging tickets or topics.