Features
- Freshdesk migration assistant: tickets, articles, agents, contacts similarly like Zendesk, Gorgias, HelpScout migrations.
Improvements
- Added ability to upload SVG icons in attach files of admin/interface, portal's logo and widgets
- Added DMARC option for Email flow setup to improve deliverability
- Added flags to KB filters to quickly identify the languages
- Renamed Ticket ID to ID. Now ID represents both tickets and topics' IDs for View's Export
- Removed email errors as notes after clicking "Remove" in Mailing, if you cannot resend the messages (e.g. not connected SMTP)
- Adjusted Latest Activity sorting: ascending will show recent activity first.
Bug
- Made "Copy" icon visible in Email flow setup
- Added back default switcher for Email to pick which email is used for outgoing messages by default
- Fixed disability to disconnect Gmail as primary email
- Fixed disability to use canned responses after unlocking the ticket
- Fixed showing # of objects in statistics' widgets in the portal user's profile
- Fixed cut languages in KB
