Features
- Import CSV canned responses
Improvements
- Export CSV canned responses
- Feed "FAQs" to AI Agent
- Add Hebrew to "Languages"
- Enabled AI module for all accounts
- Sort teams alphabetically in "Selected Agents" list in triggers
- Analytics Export allows all fields
- Prohibit misuse AI bot with not provided information from articles
- Unsubscribe action in triggers now actually unsubscribe, not only ignores "notify" action
- Updated API docs for objects post creation of custom fields
- Streamlined chat aciton: "Moved to Ticket"
- Ticket creation date now reflects actual creation time, not original chat date
- Added forwarding-style message block when moving chat to ticket
- Pre-fills ticket fields from original chat content
- Adds "moved from chat" tag to new ticket and "moved to ticket" tag to original chat
- Locks entire chat when fully moved to a ticket (partial moves remain unlocked)
- Renamed creation event in activity log to “Chat moved to ticket”
- System message is posted in chat when moved, with context depending on full or partial move
Bugs
- Fix VAT incorrectly charged
- Fix Business hours add profile issue
- Fix price discrepancies between websites and auto-payment
- Fix formatting issues for AI chatbot removing html tags
- Fix Code insertion not responding in KB article
- Fix misaligned user table columns
- Fix custom CSS not applied on login page
- Fix smart assignment assigning across all online agents instead of setting to Nobody
- Fix resend permission error on failed delivery
- Fix pie widget is cut
- Fix exporting views freezes at "Working..."
- Fix unnecessary "Load More" Button Displayed for Widgets with Only Deleted Results
- Fix several vulnerabilities