8.11 Version

Features

  • Import CSV canned responses

Improvements

  • Export CSV canned responses
  • Feed "FAQs" to AI Agent
  • Add Hebrew to "Languages"
  • Enabled AI module for all accounts
  • Sort teams alphabetically in "Selected Agents" list in triggers
  • Analytics Export allows all fields
  • Prohibit misuse AI bot with not provided information from articles
  • Unsubscribe action in triggers now actually unsubscribe, not only ignores "notify" action
  • Updated API docs for objects post creation of custom fields
  • Streamlined chat aciton: "Moved to Ticket"
    • Ticket creation date now reflects actual creation time, not original chat date
    • Added forwarding-style message block when moving chat to ticket
    • Pre-fills ticket fields from original chat content
    • Adds "moved from chat" tag to new ticket and "moved to ticket" tag to original chat
    • Locks entire chat when fully moved to a ticket (partial moves remain unlocked)
    • Renamed creation event in activity log to “Chat moved to ticket”
    • System message is posted in chat when moved, with context depending on full or partial move

Bugs

  • Fix VAT incorrectly charged
  • Fix Business hours add profile issue
  • Fix price discrepancies between websites and auto-payment
  • Fix formatting issues for AI chatbot removing html tags
  • Fix Code insertion not responding in KB article
  • Fix misaligned user table columns
  • Fix custom CSS not applied on login page
  • Fix smart assignment assigning across all online agents instead of setting to Nobody
  • Fix resend permission error on failed delivery
  • Fix pie widget is cut
  • Fix exporting views freezes at "Working..."
  • Fix unnecessary "Load More" Button Displayed for Widgets with Only Deleted Results
  • Fix several vulnerabilities
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