Features
- Created Comment Logs / Message Logs
Added a detailed log that tracks all edits to comments and chat messages - showing who edited, when, and what changed.
Agents can now click “View Comment Log” to see the full edit history in a clear, structured table.
- Added Action “Add Task” to Macros
Introduced a new “Add Task” action that lets macros automatically create one or more predefined tasks with descriptions and responsible agents.
Tasks appear in the Tasks panel once the macro is applied and are finalized upon submission, making it easier to handle recurring workflows and checklists. - Enabled Guest Users with Unique IDs, IP & Country Tracking
Each anonymous visitor now gets a unique Guest profile, allowing agents to identify and differentiate individual guests.
The system automatically records a unique ID, IP address, and country, and displays this information in the user profile for better tracking and management. - Added Search Functionality Inside Dropdown Fields (near Submit button)
Agents can now search within dropdown fields (such as Team or Responsible) to quickly find the right option.
A small search bar appears inside the dropdown, allowing agents to type and filter values instantly for faster form submission.
Improvements
- Enhanced CSAT Survey Logging
“Selected Reason” is now properly displayed in the Activity Log, improving visibility into customer satisfaction data.
Bugs
- Fixed overlap issue when using shortcuts in the editor
- Fixed dropdown cut-off when commenting
- Fixed drafted message issue after adding a task
- Fixed dropdown visibility in Business Hours report
- Fixed chatbot conversation not recorded in the ticket
- Fixed incorrectly calculated payment amount
- Fixed comment notification trigger disappearing after refresh
- Fixed inbox not translated correctly
- Fixed duplicated chats.
- Fixed email digest date discrepancy