Features

Show timezone next to timestamp to remove ambiguity in multi-timezone teams. Reminder: It displays system's timezone by default, unless the agent configured its preferences in user profile
Added seconds to display in time format

Improvements

Added business / calendar filter for following metrics:
- Assignment to First Reply
- Average Assignment to Reply
- First Resolution Time
- Full Resolution Time
- Agent Replies Sent
- Messages Sent By User
Passing new additional properties for chat SSO: user tags
Make optional the path URL of custom domain of portal settings. This way you can you might have brand.com and brand.ca as 2 separate brands
Add :re variable for email templates to self-hosted
Updated icons in Activity Log, as gradual change to streamline design efforts
Add new events to Object Activity Log
- CSAT: received / updated
- "Reply hasn't been sent to anyone" subtitle reminds the result of trigger's actions: Notify / Don't Notify. Most common pitfall: Comment is created & Don't Notify All Subscribers
Improved email validation during object creation

Fix Analytics Export dumping empty file
Fix "abort" and "network error" toast showing unexpectedly
"Reply hasn't been sent to anyone" subtitle is shown for ChannelReply comments
Addressed multiple vulnerabilities
Fix Telegram scroll, when clicking on a replied-to message, the interface should automatically scroll to that specific message within the conversation
Fix "Blue Unread" icon isn't appearing
Fix filter count for selected articles during AI Agent creation